A Higher Caliber of Care: 
Zenterra Developments

"We've seen huge benefits from the instant messaging platform: it tracks communication between trades, homeowners, and the homeowner care team all in one central location, and is organized by unit and service request."

Key features like the walkthrough app and digital paper trails for sign-offs ensured accountability and reduced manual errors. Juniper's offline functionality was a game-changer, allowing site staff to work seamlessly without constant internet access.

Zenterra also eliminated printed homeowner manuals by transitioning to Juniper's digital platform, centralizing all resources like care instructions and custom how-to videos for easy online access. This shift included innovative ideas like placing QR codes within units to link directly to targeted maintenance videos. This digitization led to a reduction in service calls and potential home damages while ensuring information "lives with the home" even through ownership and tenancy changes.

"The ability to modify the platform with our in-house team on the fly and fine-tune it to our needs has been huge. Juniper is ahead of the curve, willing to innovate, and works for all departments."

The messaging function stands out as a key differentiator, allowing trades and internal staff to communicate directly with homeowners within the platform, ensuring all interactions are tracked and concerns are addressed promptly. Announcements can be sent easily without relying on mass emails, making it simple to update residents across multiple project phases.